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  • Product

  • Why is filet mignon better?

    Lean yet succulent, Filet Mignon is the finest steak from the most precious part of the cow. Tender and buttery the Filet Mignon puts other meats to shame.

  • What are the ingredients in each flavor?

    You can find all ingredients for each flavor in the photos on each particular flavor page. Just check the last photo on each.

    You can find the product page and photos here:

  • How much jerky is in each bag?

    Each bag of jerky contains exactly 2 ounces of Filet Mignon Beef Jerky. Because of the way we produce and dehydrate our product, that it be equivalent to just about 5 ounces of raw Filet Mignon.

  • How long does the jerky last?

    Our jerky will last up to 12 months after it is produced if unopened. After opening we recommend refrigerating. It should last 2 weeks if stored properly. Each bag will also have an expiration date printed on the bottom.

  • Do you add any artificial ingredients?

    Absolutely not! There are no nitrates, no added MSG, and no artificial preservatives in any of our Filet Mignon Jerky flavors.

  • Does the jerky contain gluten?

    Nope, all of our Filet Mignon Jerky flavors are Gluten Free!

  • Are there any allergens in the jerky

    We recommend checking all ingredients before purchasing if you are concerned about any allergens. You can find that information here: Three Jerks Ingredients FAQ

    The following flavors contain common allergens. BUT still check all ingredients please!

    • Original - Soy, Fish (Anchovies from Worcestershire Sauce)
    • Memphis BBQ – N/A
    • Chipotle Adobo - Soy, Fish (Anchovies from Worcestershire Sauce)
    • Hamburger – Soy, Fish (Anchovies from Worcestershire Sauce)
    • Maple Bourbon Churro - Soy

     

  • Why is there fish in the jerky?

    We do not add fish in our jerky. We use Worcestershire Sauce in some of our flavors, and our favorite Worcestershire Sauce contains anchovies as an ingredient.

  • Is the Hamburger flavor made from hamburger or filet mignon?

    All of our jerky is made from 100% Filet Mignon. While our I Can’t Believe It’s Not Hamburger flavor tastes like an incredibly delicious burger. It is not in fact made from hamburger meat. Only Filet Mignon.

  • Order Processing

  • Can I make a change to my order after it have been placed?

    There is a very short window to make a change after an order is placed. Once the order begins processing at our shipping center, we cannot make any changes.

    As soon as you notice any issue with your order you should notify us immediately. Please contact us and include "Change Order" in the title to ensure your request is expedited. We will do our absolute best to accommodate this request, however can not make any guarantees unfortunately.

  • I just placed an order and want to add items to it. Can I do that?

    Unfortunately we cannot add anything to an existing order. Please place a new order for any new items.

  • Can I return jerky I ordered?

    We offer returns/refunds for product that has arrived damaged.

    Should this unfortunate incident occur, please contact us and we’ll make sure to get everything fixed!

  • I’m trying to checkout but keep receiving an error message.

    If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos.

  • I keep entering correct information but my order won't go through.

    If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If you continue to receive error messages, please contact us and we’ll help you out!

  • How long will it take cancel and order and receive a refund?

    We will process a cancellation request immediately. Sometimes refunds can take 48 hrs. to process depending on the credit card company. If you do not see a refund reflected on your card after 48 hrs please contact us. We’ll work to get everything sorted out!

  • Shipping and Delivery

  • When will my order ship?

    Generally orders will ship 24-48 hrs after it is placed (excluding weekends). During periods of higher demand, it can take longer. You can find an explanation for why orders are taking so long here

  • Why is it taking so long for my order to ship?

    Our filet mignon "Jerkologists" are handcrafting the finest beef jerky on a daily basis. This artisanal processes is what creates Three Jerks Jerky quality. Due to overwhelming demand and our attention to details, orders may take longer to process. We will do everything possible to ship your order out as soon as it is ready. We do not however want to send poor quality product, so we would rather spend a little more time getting it right, then rushing the process. We thank you in advance for your patience, it’s worth the wait!
  • How much does shipping cost?

    We offer the following shipping methods at the below prices:

    • Economy Shipping (4 - 10 Business Days) - $5
    • Standard Shipping (3 - 5 Business Days) - $10

     

  • How long does shipping take?

    We ship our jerky out of two shipping centers in Nevada and Georgia. Depending on the method that you selected, here are average transit times:

    • Economy - this is an economy rate ground shipping option that combines either DHL or UPS with USPS for final delivery. Generally, shipments are delivered in 4-7 business days, however can take up to 10 business days for remote locations.
    • Standard – this is a standard rate ground shipping option that generally takes 3-5 business days

    We are not currently offering expedited shipping because of our high demand delays, however will be changing that soon.

  • Can I change my shipping address after I place my order?

    There is a very short window to make a change to a shipping address after an order is placed. Once the order begins processing at our shipping center, we cannot make any changes.

    As soon as you notice any issue with your order you should notify us immediately. Please contact us and include "Change address" in the title to ensure your request is expedited. We will do our absolute best to accommodate this request, however can not make any guarantees unfortunately.

  • There is a mistake on my shipping address

    If you notice a mistake on your shipping address please notify us right away. There is a very tight window to make an address change as explained here. Please contact us and include "Change address" in the title to ensure your request is expedited.

    If an order shipped with a minor address error, like a typo or failure to include an apartment number, often it will be automatically fixed by the carrier.

    If the order is undeliverable because of an address error, we will try out best to get your order re-delivered. Please make sure to review all your shipping information prior to completing your order. While we will do everything we can to get an order re-delivered, there will be circumstances where there is nothing we can do unfortunately.

  • Why isn’t my tracking link working?

    If you are checking tracking directly after receiving your shipping confirmation email, please wait up to 24 hours for information to become available. Often there is a lag time between when an order leaves our fulfillment center to when information is available from the shipping carrier.

    If you are checking tracking and nothing has been updated for a few days, this occasionally occurs and is normal. Often your package will be in transit but tracking unfortunately does not update.

    If you're still unable to locate the package, please contact us and provide us with your ship-to name, the email address used to place the order, and order number. We'll look into the matter and help locate your order as quickly as possible!

  • My package shows it’s delivered but it is missing.

    If you have not received your order but tracking shows delivered please check your mailbox in addition to your front door. Our jerky deliveries are often put in mailboxes.

    If it is not in your mailbox you may want to check with your neighbor to ensure the package wasn't mistakenly placed nearby. Occasionally, carriers leave a package at a door nearby in error.

    If you're still unable to locate the package, contact us and provide your name, shipping address, the email used to place your order, and order number. We'll look into the matter and help locate your order as quickly as possible!

  • My jerky arrived damaged!

    We apologize if an error occurred and your item was received damaged. Should this unfortunate incident occur, please take a photo if possible and contact us. Please send us an email and provide your name, order number, and an explanation of the problem. We'll be glad to help!

  • I received the wrong items

    We apologize if an error occurred and your item was received damaged. Should this unfortunate incident occur, please take a photo if possible and contact us. Please send us an email and provide your name, order number, and an explanation of the problem. We'll be glad to help!

  • Do you include prices when you ship a package

    We do not include any pricing information in our packages when they ship, just a packing list, so if you're sending this as a gift to a very lucky person, not to worry!

  • https://threejerksjerky.zendesk.com/hc/en-us/articles/215316688-Shipping-to-APO-Military-personnel

    We do ship to APO Addresses.

    If you have placed an order and waited for 30 days and still have not received your package please let us know so we can help track it down for you!  Please make sure you choose the ECONOMY shipping method.  All expedited methods are not compatible with APO addresses.

    For your convenience, here is what the USPS has to say on entering an address for an APO or FPO Box. 

    Get the Address Right

    CPT JOHN DOE
    UNIT 2050 BOX 4190
    APO AP 96278-2050

    SGT ROBERT SMITH
    PSC 802 BOX 74
    APO AE 09499-0074

    SEAMAN JOSEPH SMITH
    USCGC HAMILTON
    FPO AP 96667-3931

    MSG JANE DOE
    CMR 1250
    APO AA 09045-1000

     

    1. Write out the service member's full name in the address.*
       
    2. Include the unit and APO/FPO/DPO (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) address with the 9-digit ZIP Code™ (if one is assigned). 
       
    3. Include a return address.

     

    * All mail must be addressed to someone specific; addressing mail to "Any Service Member" is no longer permitted.

  • Can you include a gift note in my order?

    Unfortunately we cannot add gift notes at the moment.

  • Can you do gift wrapping?

    Unfortunately we cannot do gift wrapping at the moment.

  • Wholesale

  • I’d like to open a wholesale account.

    That’s great! Please contact us here.

  • Contact Us

  • I can’t find an answer to my question, how can I contact you?

    If you cannot find an answer to your question please contact us here.